Complaints
Please do not hesitate to contact us if you have a complaint. It helps us if you have your investor number handy when you contact us. Our business hours are 9.00am~5.30pm on business days. If you would like to see a copy of our complaints handling policy please contact us and it will be made available to you.
If you have a complaint, it is better it be made in writing although you can call us of course. We will always acknowledge any complaint and respond within 45 days. If you remain unhappy you can contact the Financial Ombudsman Service(FOS) ~ they are independent from us.
Contact FOS:
Telephone: 1300 780 808 (free call)
E-mail: info@fos.org.au
Post:
Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Fundhost is a registered member of Finanical Ombudsman Service Limited (FOS).FOS is an independent body and is approved by the ASIC to consider complaints. In order for a complaint to be considered by FOS, the claim must be less than $150,000 (unless we and you agree otherwise in writing).
If you are investing through a master trust or wrap account then enquiries and complaints should be directed to the operator of that service, not to us.
Fundhost Limited can be contacted at:
Office:
Suite 1, Level 9
70 Castlereagh Street
SYDNEY NSW 2000
By Post:
PO Box N561
Grosvenor Place
Sydney NSW 1219
Australia
Phone +61 2 8223 5400
Fax +61 2 9232 8600
ABN: 69 092 517 087
Australian Financial Services Licence Number: 233045