Complaints

FUNDHOST

Our team are here to help, so please do not hesitate to contact us if you have a complaint. When you do contact us, it helps us if you have your investor number to hand.

Our business hours are 9.00am – 5.00pm on business days. If you would like to see a copy of our complaints handling policy please contact us and it will be made available to you.

If you have a complaint, it is better it be made in writing although you can call us of course. We will always acknowledge any complaint and respond within 45 days. Complaints will be investigated with the aim to provide a response (if not a resolution to the complaint).

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Fundhost Limited can be contacted at:
Office:
Suite 5.01, Level 5
28 O’Connell Street
Sydney NSW 2000

By Post:
PO Box N561
Grosvenor Place
Sydney NSW 1220
Australia

Phone +61 2 8223 5400

ABN: 69 092 517 087
Australian Financial Services License Number: 233045


Covid-19 Status: 

Fundhost is open

As per government direction, most of the team are working from home. Rest assured; we are processing your investment instructions in as timely a manner as possible.

How to contact Fundhost:

  • Please use email rather than any other contact methods (such as mail or phone).
  • To keep our staff safe, where possible, please avoid sending applications or redemption instructions via Australia Post. This will help us to limit the physical handling of mail and allow us to respond to you sooner.
  • Please scan and then email any documents or applications. NB: Change of address and banking details still need to be sent via post.
  • Use our online Investor Centre to check your Fund Holdings.

We have also discontinued our fax services so please use an alternative method as listed above.

Thanks for your understanding.
We wish you and yours well.

Fundhost email: admin@fundhost.com.au