Our team are here to help, so please do not hesitate to contact us if you have a complaint. When you do contact us, it helps us if you have your investor number to hand.
Our business hours are 9.00am – 5.00pm on business days. If you would like to see a copy of our complaints handling policy please contact us and it will be made available to you.
If you have a complaint, it is better it be made in writing although you can call us of course. We will always acknowledge any complaint and respond within 45 days. Complaints will be investigated with the aim to provide a response (if not a resolution to the complaint).
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Fundhost Limited can be contacted at:
Suite 1, Level 9
70 Castlereagh Street
SYDNEY NSW 2000
PO Box N561
Sydney NSW 1219
Phone +61 2 8223 5400
Fax +61 2 9232 8600
ABN: 69 092 517 087
Australian Financial Services License Number: 233045