• Q & A:
  • Who can certify my AML CTF identification documents?
    Answer:

    Please refer to the list found here

  • What is CRS?
    Answer:

    The Common Reporting Standard (CRS) is a new information-gathering and reporting requirement for financial institutions in participating countries, to help fight against tax evasion and protect the integrity of tax systems.

    Fundhost has prepared a guide on common questions which you can review here

  • What is my Access ID?
    Answer:

    Your Access ID is a new and unique identifier that Fundhost have assigned for registered investors. This is not to be mistaken with your Investor ID.

  • What is the difference between my Access ID and Investor ID?
    Answer:

    Your Access ID is your unique number which identifies you as an investor, and your Investor ID is your investment account number.

  • I haven’t been sent my Access ID?
    Answer:

    Fundhost are distributing Access IDs in small batches. If you have not received your Access ID by July 31st please contact us via admin@fundhost.com.au.  If we haven’t contacted you, it may be because we do not have an email on file for you, or because the email that has been recorded for your investment account is for an adviser.

  • My Access ID won’t work?
    Answer:

    Please double check that you are using the Access ID sent to you via mail or email, and ensure you are not trying to use your Investor ID.

  • I’ve registered but can’t login?
    Answer:

    Once you’ve registered you will be sent an email asking you to confirm your registration. Please click the link in that email to confirm your registration. You will be sent to a page which confirms you have now registered and you can login.

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Covid-19 Status: 

Fundhost is open

As per government direction, most of the team are working from home. Rest assured; we are processing your investment instructions in as timely a manner as possible.

How to contact Fundhost:

  • Please use email rather than any other contact methods (such as mail or phone).
  • To keep our staff safe, where possible, please avoid sending applications or redemption instructions via Australia Post. This will help us to limit the physical handling of mail and allow us to respond to you sooner.
  • Please scan and then email any documents or applications. NB: Change of address and banking details still need to be sent via post.
  • Use our online Investor Centre to check your Fund Holdings.

We have also discontinued our fax services so please use an alternative method as listed above.

Thanks for your understanding.
We wish you and yours well.

Fundhost email: admin@fundhost.com.au