• Q & A:
  • What is my Access ID?
    Answer:

    Your Access ID is a new and unique identifier that Fundhost have assigned for registered investors. This is not to be mistaken with your Investor ID.

  • What is the difference between my Access ID and Investor ID?
    Answer:

    Your Access ID is your unique number which identifies you as an investor, and your Investor ID is your investment account number.

  • I haven’t been sent my Access ID?
    Answer:

    Fundhost are distributing Access IDs in small batches. If you have not received your Access ID by July 31st please contact us via admin@fundhost.com.au.  If we haven’t contacted you, it may be because we do not have an email on file for you, or because the email that has been recorded for your investment account is for an adviser.

  • My Access ID won’t work?
    Answer:

    Please double check that you are using the Access ID sent to you via mail or email, and ensure you are not trying to use your Investor ID.

  • I’ve registered but can’t login?
    Answer:

    Once you’ve registered you will be sent an email asking you to confirm your registration. Please click the link in that email to confirm your registration. You will be sent to a page which confirms you have now registered and you can login.

  • I didn’t get a registration email?
    Answer:

    Some mail servers may be a little sensitive, so please check your junk mail or spam folder. If it is there, please mark it as from a ‘safe sender’.

  • I want to change the email address that I use to login with?
    Answer:

    You can change your email address with us. Please contact us here: admin@fundhost.com.au or call 02 8223 5400

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