Our team are here to help, so please do not hesitate to contact us if you have a complaint. When you do contact us, it helps us if you have your investor number to hand.
Our business hours are 9.00am – 5.00pm on business days. If you would like to see a copy of our complaints handling policy please contact us and it will be made available to you.
If you have a complaint, it is better it be made in writing although you can call us of course. We will always acknowledge any complaint and respond within 45 days. If you remain unhappy you can contact the Financial Ombudsman Service(FOS) ~ they are independent from us.
Telephone: 1300 780 808 (free call)
Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Fundhost is a registered member of Finanical Ombudsman Service Limited (FOS). FOS is an independent body and is approved by the ASIC to consider complaints. FOS can consider claims of up to $500,000 (or higher if you and we otherwise agree in writing). FOS is only able to make a determination of up to $280,000 per managed investment claim (excluding compensation for costs and interest payments). These monetary limits and the FOS terms of reference do change from time to time. Current details can be obtained from the FOS website (http://www.fos.org.au).”
If you are investing through a master trust or wrap account then enquiries and complaints should be directed to the operator of that service, not to us.
Fundhost Limited can be contacted at:
Suite 1, Level 9
70 Castlereagh Street
SYDNEY NSW 2000
PO Box N561
Sydney NSW 1219
Phone +61 2 8223 5400
Fax +61 2 9232 8600
ABN: 69 092 517 087
Australian Financial Services Licence Number: 233045